Configure features for the Yealink T48S phone

This guide covers the features and functions of the Yealink T48S phone.

Features

These features are key to many of the processes of the Yealink T48S phone:

Touchscreen - The large 7-inch color touchscreen on the front of your phon provides access to screen icons, menus, and on-screen buttons to open features or select options. Swipe up or down to scroll through lists, and tap the line key icons on the sides of the touchscreen to quickly dial or manage calls
Navigation cluster - The navigation cluster is the circular buttons in the middle of your phone. Press up or down to scroll through the options, lists, and menus. Press the center button to select the highlighted item.

Make and receive calls

Place a call

To place a call using the handset:
1. Pick up the handset.
2. Press the Speakerphone key.
3. Press the Headset key.
Enter the number, and then tap Send on the touchscreen.

During a call, you can alternate between the Headset, hands-free speakerphone, and handset modes by pressing the headset key, the speakerphone key, or by picking up the handset. Headset mode requires a connected headset.

Answer a call

You can answer an incoming call in three different ways:

Pick up the handset.
Press the Speakerphone key.
Press the Headset key.

Reject a call

You can reject an incoming call by pressing the Reject softkey.

End a call

To end a call using the handset, hang up the handset or press End Call on the touchscreen.

Auto Answer

Auto Answer is a CPE-only feature available on all Yealink phone models to automatically answer an inbound call.

The following apply to this feature:

Auto Answer is turned off by default.
When turned on, inbound calls are answered automatically:
- On speakerphone or on the headset connected after 1 ring when using desk and conference phone models
- When you pick up the phone from the charging cradle when using the Yealink cordless phones
The Auto Answer feature can only be managed directly on the phones; there are no portal configuration options.

To configure auto answer:

Tap Menu on the touchscreen.
Select Features.
Tap Auto Answer on the touchscreen.
1. Two options display:
  1. Line ID - If you have more than 1 number assigned, this option allows you to select which number to manage.
  2. Status - Toggle to enable or disable.
Tap Save on the touchscreen.

Speed dial

Direct Station Selection (DSS) keys on Yealink desk and CP925 phones allow you to program speed dialing for any line key slot that is not assigned to a phone number or monitored lines.

To program DSS Keys as a Speed Dial:

Perform one of the following methods to select the DSS Key Program:

Tap and hold the line key on the touchscreen that does not have anything set up, to open the Dsskey menu for that line key option.
From the phone, navigate to Menu > Features > Dsskey > pick the Line Key that you want to program the speed dial on.

Update the options on the Line Key page to the following:

Type: Change to Speed Dial
Account ID: Pick which line you want the Speed Dial to dial out from. The default is Line 1.
Label: Enter the name that will display for the Speed Dial on the DSS Key.
Value: Enter the phone number or extension number for the Speed Dial to dial out to.

Select Save.

Use the DSS Key configured as a Speed Dial:

Press the button next to the DSS Key that the speed dial is programmed on.

Enable calling functions

Place and resume a call on hold

To place a call on hold, tap Hold on the touchscreen during an active call.

To resume the call, do one of the following:

If there is only one call on hold, tap Resume on the touchscreen.
If there is more than one call on hold, swipe up or down on the touchscreen to select the desired call, and then tap Resume on the touchscreen.

Initiate a conference call

Initiate a conference call, while on an active call:

Tap Conf on the touchscreen during an active call. The call is placed on hold.
Enter the number of the second party, and then tap Send on the touchscreen.
Tap Conf on the touchscreen again when the second party answers. All parties are now joined in the conference.
Tap End Call on the touchscreen to disconnect all parties.

You can split the conference call into two individual call by pressing the More option on the touchscreen, followed by the Split option on the touchscreen.

End a conference call

To end a three-way call:

Hang up the phone.

Enable do not disturb

To enable Do Not Disturb:

Tap Do Not Disturb (DND) on the touchscreen.

When Do Not Disturb is enabled, all incoming calls will be diverted to voicemail or to your call forward no answer destination number. To disable Do Not Disturb, tap Do Not Disturb on the touchscreen again.

Enable call forwarding

To enable call forward:

Tap Menu on the touchscreen.
Swipe to locate and tap Features.
Tap Call Control.
Next, tap Call Forwarding.
Tap Enter.
Select your call forwarding option from:
1. Always Forward
2. Busy Forward
3. No Answer Forwarding
When your option is selected, tap Enter.
To enable, tap Switch.
Tap the destination field and enter the valid extension or phone number.
When complete, tap Save.

The display shows that the line is forwarded to that destination number.

To disable your call forwarding option, repeat the steps and switch to disable.

Transfer a call

Blind transfer

To transfer a call to another person without talking to them privately about the caller beforehand.

While on an active call:

Tap Transfer on the touchscreen.
Enter the valid 10-digit phone number.
Then tap Blind Transfer.

Consulted transfer

To talk privately about a call before transferring:

While on an active call, tap Transfer on the touchscreen.
Enter the phone number and tap Call. The first call will be automatically placed on hold, and the destination party’s phone will ring.
When the destination party answers, you can talk privately about the call before transferring.
To complete the transfer, tap Transfer on the touchscreen again.

Direct Transfer to voicemail

To transfer a call directly to another user’s voicemail without ringing their phone, while on an active call:

Tap Transfer on the touchscreen.
Dial *55 followed by the extension you would like to transfer the call to.
This completes the transfer to voicemail.

Park and retrieve calls

Call Park is a shared hold that allows you to “park” a call on one phone and retrieve it on another phone. For example, if you receive a call from a customer with a question about their archived file, you can park the call and retrieve the call from the file room phone to answer their account questions.

To park a call:

Tap More on the touchscreen.
Tap Park. *68 is automatically be dialed.
Enter the extension where you would like to park that call against or press # (pound) to park the call against your own extension.

To retrieve a parked call from any phone:

Tap More on the touchscreen.
Tap Retrieve.

Enter the extension in which the call was parked. If parked against you own extension, press # (pound).

Call park direct

Initiate parking a call using call park direct in the following ways:

Star Code
Park touchscreen option

To park a call using star codes:

Put the active call on hold.
Initiate a new call while the call is still on hold, then dial *68.
The call park feature asks where to park the call.
Perform the appropriate action:
- Press # to park against the extension the call is currently on.
- Enter the extension number of the user or the full 10-digit phone number to park the call against a different number.
  The caller hears the normal hold music, and the call is placed on hold.
  The call is no longer on the phone or the number the call was on.

Note: If a parked call does not get retrieved before the recall time, the call is recalled based on the settings set for recall. Recall settings are configured in the portal; refer to call park settings below.

To park a call using the park option on the touchscreen:

Put the active call on hold.

Note: Refer to call hold, pull, transfer, and conferencing for instructions on how to put the call on hold.

Select the More option on the touchscreen.
Select the park option on the touchscreen.

The Call Park feature asks where to park the call.

4. Perform the appropriate action:

Press # to park against the extension the call is currently on.
Enter the extension number of the user or the full 10-digit phone number to park the call against a different number.

The caller hears the normal hold music, and the call is placed on hold. The call is longer on the phone or the number the call was on.

To pick up a parked call:

Dial *88 from any phone.
The Call Park Pickup feature asks where to retrieve the parked call from.
Enter the extension number of the user or the full 10-digit phone number where the call was parked.
Press #.
The call transfers to the phone that dialed *88 from.

Access your call history

To access Call History for placed, answered, and missed calls:

Tap Menu on the touchscreen.
Swipe to locate and tap History.
You can choose from the following lists:
- All calls,
- Missed Calls,
- Received Calls
- Placed Calls.

To place a call, scroll to the desired number and press the Call option on the touchscreen.

To immediately place a call to a most recently missed call, press the Redial button.

Retrieve your voicemail

To access your voicemail system:

Press the Messages button.
Then follow the voice prompts to choose a PIN, record your name, and record your personal greeting.

To retrieve your voicemail:

Press Messages and follow the voice prompts to enter your voicemail PIN.
The menu options are as follows:
- Press 3 for Greeting Menu.
  - Press 1 to change your name
  - Press * (star) to go back to the previous menu.
  - Press # (pound) to repeat the menu options.
- Press 8 to change your passcode
- Press 9 to exit the voice portal

Press # (pound) to repeat the menu options.

Transfer your voicemail messages

Sometimes you receive voicemail messages that are meant for another co-worker or would like for a colleague to listen to information left in a voicemail message. In these instances, it is easiest to simply transfer the voicemail to his or her extension instead of transcribing the information and calling or emailing your co-worker.

To transfer your voicemail message:

Call your Voice Portal, either by dialing your business phone number or by pressing the message button, if applicable.
Proceed to enter your passcode, usually a 4-digit number followed by # (pound) . The prompt for the voicemail menu options will begin.
Press 1 to listen to your current voice message.
Press 9 for additional options.
Press 2 to forward the current message. You will be asked to record an introduction prior to sending the message. Once finished, press # (pound). Note: This step is required, and you will not be able to proceed until you record an introduction.
Press 3 to forward to 1 or more destinations.
You will then be prompted to enter the extension/mailbox ID of the new recipient followed by # (pound).
Your voice message will now be sent to the extension/mailbox ID previously entered.
Once finished, you can end the call or listen to additional voicemail menu options.

Set up your extended away greeting

Call your Voice Portal, either by dialing your business phone number or by pressing the message button, if applicable.
Proceed to enter your passcode, usually a 4-digit number followed by # (pound). The prompt for the voicemail menu options will begin.
Press 4 to access the Extended Away Greeting menu.
Press 3 to record your Extended Away Greeting. You will be prompted to record your message following the tone. Once finished, click on # (pound).
To activate your Extended Away Greeting, press 1.
Your Extended Away Greeting has now been activated.

To deactivate the Extended Away Greeting, follow the steps 1 through 3. When prompted, press 2 to deactivate the Extended Away Greeting.

Hoteling host and hoteling guest

The hoteling feature temporarily loads a user’s phone profile onto another phone that supports hoteling. The profile includes a phone number, features, and a calling plan. The hoteling feature is made up of two services:

Hoteling host - The phone used to host the guests for Hoteling.
Hoteling guest - The user (TN) used on the host device.

When a guest logs into a host phone, their user profile is automatically transferred to the device. The host device then becomes the user's primary device while they are logged into it. Any shared devices assigned to the user being used as the hoteling guest continue to work as usual. While the guest is logged in as the host, the primary device assigned to the host device no longer works until the guest is logged out.

If a hosting guest has shared lines, speed dials, and/or monitoring keys like BLF, call pickup, and call park, these features do not appear on a host phone when the user signs in as a guest. Host phones can have shared lines configured, which are available to all hoteling users. For users with multiple devices, the hoteling feature is only supported on the user's primary device.

Use the hoteling feature

Once hoteling host and guest are set up, a GuestOut option displays on the device that is designated as the host.

The extension number changes on the display to the guest's extension with a 1 in front.

The device is now the primary device of the hotel guest's phone number and works the same as if that device were the primary device of that phone number.

You can select the GuestOut option to log out of the hoteling guest.

If you log out of hoteling guest, a prompt appears asking if you’d like to log out of the guest.

Once the phone that was the host is logged out, you’ll see a GuestIn option on the phone; however, you’ll need to use the Admin Portal or User Portal to assign the device as a host again.

Note: Once hoteling is used on a remote device, the GuestIn option remains as one of the options at the bottom of the touchscreen until hoteling is removed from the device in User Hub.

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