Configure features for the Yealink CP920 conference phone

This guide will cover the features and functions of the Yealink CP920 conference phone.

Function buttons

These buttons are key to many of the feature processes of Yealink CP920 conference phone:

• Navigation arrows - The navigation arrows buttons are on the right side of your phone. Press up or down to scroll through the options, lists, and menus. Press the ok button on the left side to select the highlighted item. ‍
• Softkey buttons - The softkey buttons, located beneath the main display are used to perform various functions that appear directly above them. The softkey functions may change to support your current activity. For example, when you’re on a call, the softkey functions help you manage that call.

Make and receive calls

Place a call

To place a call:

1. Dial the number.
2. Press the Send soft key

Answer a call

To answer an incoming call:

1. Press the Answer softkey.

Reject a call

To decline an incoming call:

1. Press the Reject softkey.

End a call

To end a call:

2. Press the red End Call button.
3. You can also press the End Call softkey

Auto answer a call

Auto Answer is a CPE-only feature available to automatically answer an inbound call.

The following apply to this feature:

• Auto Answer is turned off by default.
• When turned on, inbound calls are answered automatically:
• The Auto Answer feature can only be managed directly on the phones; there are no portal
• configuration options.

To configure auto answer:

1.  Press Menu.
2. Select Features.
3. Select Auto Answer.
   
   • Two options display:
   • Line ID - If you have more than 1 number assigned, this option allows you to select which number to manage.
   • Status - Toggle to enable or disable.
   • Auto Answer Mute - Toggle to enable or disable to mute the call automatically when the call is answered.
4. Press Save.

Enable calling functions

Call hold

To place an active call on hold:

1. Press the Hold softkey.
   
   

Resume a call that was placed on hold

To retrieve a call that’s been placed on hold, either:

1. If there is only one call on hold, press the Resume softkey.
2.  If there is more than one call on hold, press the Up or Down arrow to select the desired call, and then press the Resume softkey.
   
   

N-Way calling

To initiate a three-way call, while on an active call:

1. Press Invite.
2. Dial the valid number or extension.
3. The two calls will be connected.
   
   Note: to invite additional parties to the call, repeat these steps.
   
   

Ending a N-Way call

To end a three-way call:

1.  Press the Conference softkey during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send softkey.
3.  Press the Conference softkey again when the second party answers. All parties are now joined in the conference.
4.  Press the End Call softkey to disconnect all parties.

Enable do not disturb

To enable Do Not Disturb:

1. Press the Do Not Disturb (DND) softkey.
   
   

When Do Not Disturb is enabled, all incoming calls will be diverted to voicemail or to your call forward no answer destination number. To disable Do Not Disturb, repeat the steps above.

Enable call forwarding

To enable call forward:

1. Press the Menu softkey.
2. Use the navigation keys to locate and select Features.
3. Select Call Control.
4. Next, select Call Forwarding.
5. Press the Enter softkey.
6.  Select you call forwarding option from:
   
   • Always Forward
   • Busy Forward
   • No Answer Forwarding
7. When your option is selected, press the Enter softkey.
8. To enable, press the Switch softkey.
9. Press the down navigation button and enter the valid extension or phone number.
10. When complete, press the Save softkey.

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The display shows that the line is forwarded to that destination number.

To disable your call forwarding option, repeat the steps and switch to disable.

Transfer a call

Blind/Cold transfer

To transfer a call to another person without talking to them privately about the caller beforehand.

While on an active call:

1. Press the Transfer softkey.
2. Enter the valid 10-digit phone number.
3. Then press the B Transfer softkey.
   
   

Consulted/Warm transfer

To talk privately about a call before transferring:

1.  While on an active call, press the Transfer softkey.
2.  Enter the phone number or extension number and press the Send softkey. The first call will be automatically placed on hold and the destination party’s phone will ring.
3.  When the destination party answers, you can talk privately about the call before transferring.
4. To complete the transfer, press the Transfer softkey again.
   
   

Direct transfer to voicemail

To transfer a call directly to another user’s voicemail without ringing their phone, while on an active call:

1. Press the Transfer softkey.
2. Dial *55 and press the Send soft key
3. Enter the extension you would like to transfer the call to.
4. This completes the transfer to voicemail.

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Park and retrieve calls

Call Park is a shared hold that allows you to “park” a call on one phone and retrieve it on another phone. For example, if you receive a call from a customer with a question about their archived file, you can park the call and retrieve the call from the file room phone to answer their account questions.

To park a call:

1. Press the More options softkey.
2. Press the Park softkey. *68 will automatically be dialed.
3.  Enter the extension where you would like to park that call against or press # (pound) to park the call against your own extension.

To retrieve a parked call from any phone:

1. Press More options softkey.
2. Press the Retrieve softkey.

Enter the extension in which the call was parked. If parked against you own extension, press # (pound).

Call park direct

Initiate parking a call using call park direct Star Code.

To park a call using star codes:

1. Put the active call on hold.
2. Press the New Call softkey.
3. Dial *68 then press Send.
   The call park feature asks where to park the call.
4.  Perform the appropriate action:
   
   • Press # to park against the extension the call is currently on.
   • Enter the extension number of the user or the full 10-digit phone number to park the call against a different number.
     
     • The caller hears the normal hold music, and the call is placed on hold.
     • The call is no longer on the phone or the number the call was on.

If a parked call does not get retrieved before the recall time, the call is recalled based on the settings set for recall. Recall settings are configured in the portal; refer to call park settings below.

To pick up a parked call:

1. Dial *88 from any phone.
2. The Call Park Pickup feature asks where to retrieve the parked call from.
3. Enter the extension number of the user or the full 10-digit phone number where the call was parked.
4. Press #. The call transfers to the phone that dialed *88 from.

Access your call history

To access Call History for placed, answered, and missed calls:

1. Press the Menu softkey.
2. Use the navigation keys to locate and select History.
3. You can move through the following lists using your right and left navigation keys:some text
   
   1. All calls
   2. Missed Calls
   3. Received Calls
   4. Placed Calls

To place a call, scroll to the desired number and press the Send softkey.

To immediately place a call to a most recently missed call, press the Call return softkey.

This key will only be visible if you recently missed a phone call and if the Missed call shortcut feature is set to On. You may check this setting by selecting the Information and Settings button, User Preferences then Call Preferences.

Retrieve your voicemail

To access your voicemail system:

1. Dial *86.
2. Then follow the voice prompts to choose a PIN, record your name, and record your personal greeting.

To retrieve your voicemail:

1. Dial *86 and follow the voice prompts to enter your voicemail PIN.
2. The menu options are as follows:
   
   • Press 3 for Greeting Menu.
     
     • Press 1 to change your name
     • Press * (star) to go back to the previous menu.
     •  Press # (pound) to repeat the menu options.
   • Press 8 to change your passcode
   • Press 9 to exit the voice portal
   • Press # (pound) to repeat the menu options.

Transfer your voicemail messages

Sometimes you receive voicemail messages that are meant for another co-worker or would like for a colleague to listen to information left in a voicemail message. In these instances, it is easiest to simply transfer the voicemail to his or her extension instead of transcribing the information and calling or emailing your co-worker. 

To transfer your voicemail message: 

1. Call your Voice Portal, either by dialing your business phone number or dialing *86, if applicable.
2. Proceed to enter your passcode, usually a 4-digit number followed by # (pound) . The prompt for the voicemail menu options will begin.
3. Press 1 to listen to your current voice message.
4. Press 9 for additional options.
5. Press 2 to forward the current message. You will be asked to record an introduction prior to sending the message. Once finished, press # (pound). Note: This step is required, and you will not be able to proceed until you record an introduction.
6. Press 3 to forward to 1 or more destinations.
7. You will then be prompted to enter the extension/mailbox ID of the new recipient followed by # (pound).
8. Your voice message will now be sent to the extension/mailbox ID previously entered.
9.  Once finished, you can end the call or listen to additional voicemail menu options.

Setting up your extended away greeting

1. Call your Voice Portal, either by dialing your business phone number or dialing *86, if applicable.
2.  Proceed to enter your passcode, usually a 4-digit number followed by # (pound). The prompt for the voicemail menu options will begin.
3.  Press 4 to access the Extended Away Greeting menu.
4.  Press 3 to record your Extended Away Greeting. You will be prompted to record your message following the tone. Once finished, click on # (pound).
5.  To activate your Extended Away Greeting, press 1.
6. Your Extended Away Greeting has now been activated.
   

To deactivate the Extended Away Greeting, follow the steps 1 through 3. When prompted, press 2 to deactivate the Extended Away Greeting.

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