Set up priority alerts for incoming calls for a user

Priority alert, when enabled and configured, rings your phone with a distinctive ring, allowing you to know that a specific person or group of people is calling within a specified time period.

The criteria for each priority alert entry can list up to 12 phone numbers or digit patterns, a specified time schedule, and a specified holiday schedule. All criteria (i.e., phone number, day of week, and time of day) for an entry must be true for the phone to ring with a different tone. Administrators can configure and manage priority alert settings for a user.

Feature prerequisites/restrictions

• Ten-digit numbers are required in the criteria settings.
• Supported station types: Premium User, Hosted Square Key, and Hosted PRI
• Feature interaction/precedence:
  
  • Alternate numbers – Priority alert has precedence over the alternate number feature.
  • Hunt group – When a call to a hunt group is presented to a user in the hunt group, the user’s priority alert service is inhibited. This means that any priority alert settings for the user are not applied to the call.
  • Call waiting – Priority alert applies to waiting calls and applies a distinctive ring per the defined criteria.
  • Shared call appearance – Priority alert applies to all shared call appearance locations for the user. The shared endpoint must support the service.
  • Simultaneous ringing/single number reach/mobility – Priority alert only applies to the main endpoint and not to secondary locations.

Feature setup

1. Sign in to User Hub.
2. Under Admin, in the left menu, select Users.
3. Select the user you’d like to modify.
4. Select Calling.
5. Under Call handling, select Priority alert.
6. Click the toggle button to enable it.
7. Select a predefined schedule from the drop-down menu.

If you do not see a schedule you would like to use for this setting, you can add a schedule in User Hub. For more information, see Create a time schedule to apply to your call settings.

8. Select the numbers for this specific alert. You can either choose Any Phone Number (to get alerts for all calls) or Select Phone Numbers (to get alerts for specific calls).
9. If Select phone numbers is selected, you have several options to choose from:
   
   1. Any private number: All numbers coming from a private number will be alerted with a distinctive ring.
   2. Any unavailable number: All unavailable numbers will be alerted with a distinctive ring.
10. Select whether to be alerted or not.
11. Click Save. Your Priority Alert should show in the Priority Alert area.

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