Personal call routing
The personal call routing feature enables admins to set their users’ Webex status to "away" and direct incoming calls to voicemail or a chosen number.
When this feature is turned on, callers also get a greeting explaining the user's availability and return time. Other users in Webex see the “away” status with the reason message and end time.
- Personal call routing is a user feature that can be configured in the following:
- User section of User Hub
- Admin section of User Hub
- Webex Mobile App
- Webex Desktop App
Personal call routing won't take effect while do not disturb, call forwarding always, or call forwarding selective are active.
Configure the personal call routing feature
To configure personal call routing on the Webex desktop or mobile app:
- Click your profile icon.
- Hover over Availability.
- Click Away, then click Greeting.
- Select the Reason message.
- Click Ends.
- Set the end date and time for the away message.
Note: Select Until turned off if you want the away message to play until it’s manually turned off.
- Click Send calls to (required) to choose:
- Voicemail only - Callers are presented with the option to leave a message.
- Any phone number used previously - Callers are presented with the option to talk to an attendant or leave a message. The admin has to set a user, extension number, or phone numberthat the call would route to for the attendant.
- Type in a number - Allows the admin to type in a number or extension that can be used for callers to talk to an attendant or leave a message.
- Click Notifications to choose:
- None - No ring or reminder on the devices assigned to the user.
- Play ring reminder when caller is greeted - Plays a half-ring on the devices assigned to the user.
- Alert me first, then route call after -Allows the admin to set the number of rings (between 2 and 20 rings) before the call routes to the away message.
- Click Set on the bottom to save changes.
